Automotive Dealership Shop Dispatcher

Circle BMW•Eatontown, NJ

7d•Onsite

About The Position

Circle BMW, part of the Circle Motor Group family of dealerships, has an opening for a Dispatcher. This role plans, coordinates, and controls the flow of repair and maintenance work through the Service Department to maximize technician productivity, workshop efficiency, repair quality, and customer satisfaction.

Requirements

Talented Automotive Shop Dispatcher with a knack for maximizing technician productivity
Ability to plan, coordinate, and control the flow of repair and maintenance work
Skill in coordinating and dispatching repair orders based on technician skill, certifications, workload, and repair requirements
Ability to monitor and manage daily workflow for efficient utilization of technicians, equipment, and shop resources
Experience working closely with a Shop Foreman to prioritize work, address capacity concerns, and maintain balanced technician productivity
Ability to collaborate with a Warranty Supervisor to ensure proper documentation, coding, and completion of warranty repairs
Skill in reviewing repair orders for accuracy and completeness
Understanding of how to assign labor operations and repair times fairly and appropriately
Ability to maintain consistent communication with Service Advisors regarding repair status, delays, parts availability, and estimated completion times
Proficiency in providing regular repair order updates to Service Advisors
Ability to coordinate with Parts Department personnel to minimize repair delays and ensure parts availability
Skill in monitoring repair progress and proactively addressing bottlenecks
Experience maintaining a route sheet or electronic workflow tracking system
Ability to verify technician training, certifications, and qualifications
Skill in helping to maintain high levels of technician productivity, efficiency, and quality workmanship
Ability to support Service Management in achieving departmental goals
Knowledge of BMW dealership quality standards
Ability to assist with workload balancing and scheduling
Commitment to promoting a safe, organized, and professional work environment

Nice To Haves

Growing Monmouth County Auto Group experience

Responsibilities

Coordinate and dispatch repair orders (ROs) to technicians based on skill level, training certifications, workload, and repair requirements.
Monitor and manage the daily workflow of the service department to ensure efficient utilization of technicians, equipment, and shop resources.
Work closely with the Shop Foreman to prioritize work, address shop capacity concerns, and maintain balanced technician productivity.
Collaborate with the Warranty Supervisor to ensure warranty repairs are properly documented, coded, and completed in compliance with BMW warranty policies and procedures.
Review repair orders for accuracy and completeness before assigning or closing work.
Ensure labor operations and repair times are assigned fairly and appropriately based on manufacturer labor guides and dealership standards.
Maintain consistent communication with Service Advisors regarding repair status, delays, parts availability, and estimated completion times.
Ensure regular repair order updates are provided to Service Advisors to support proactive customer communication.
Coordinate with Parts Department personnel to minimize repair delays and ensure parts availability for scheduled work.
Monitor repair progress and proactively address bottlenecks that may impact shop efficiency or customer delivery commitments.
Maintain a route sheet or electronic workflow tracking system for all customer vehicles, including customer-pay, warranty, internal, new vehicle, and used vehicle repairs.
Verify that assigned technicians possess the required training, certifications, and qualifications to perform repairs safely and correctly.
Help maintain high levels of technician productivity, efficiency, and quality workmanship.
Support Service Management in achieving departmental goals for customer satisfaction, productivity, cycle time, and profitability.
Ensure completed repairs meet BMW dealership quality standards prior to vehicle delivery.
Assist with workload balancing and scheduling to maximize shop capacity and minimize vehicle downtime.
Promote a safe, organized, and professional work environment within the service department.