Automotive Dealership Service Call Center Representative

Advantage Auto Group•Naperville, IL

5d•Onsite

About The Position

Advantage Auto Group is dedicated to creating an exceptional workplace because we recognize that our employees are our greatest asset. Thanks to our outstanding team, we’ve earned numerous industry awards and we’re continuing to grow. We are seeking a Service Business Development Representative (BDC) to join our call center team. This role plays a key part in delivering a top-tier customer experience by assisting service customers with appointment scheduling, providing updates, and supporting customer retention efforts. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, team environment.

Requirements

Strong customer service background required
Excellent communication and phone skills
High attention to detail and strong follow-up abilities
Comfortable using computers and CRM platforms
Ability to work in a team-oriented environment
Positive attitude, strong work ethic, and motivation to succeed
Flexible availability, including evenings, weekends, and mandatory Saturdays

Nice To Haves

Previous automotive dealership experience is a plus (not required)

Responsibilities

Handle all inbound and outbound calls professionally, following established scripts and guidelines
Promptly answer incoming service inquiries and assist customers effectively
Schedule and manage service appointments in line with dealership policies
Accurately enter and maintain customer data in CRM systems
Complete outbound call activities, including: No-show follow-ups, Appointment confirmations, Service reminders, Lead follow-ups, Task list completion
Meet or exceed performance targets, including daily outbound call volume (approximately 125 calls/day)
Ensure balanced appointment scheduling across the service department
Maintain a professional demeanor and adhere to company standards at all times
Support additional duties as assigned