Automotive Contract Cancellation Specialist

LARSON MOTORS INC•Fife, WA

3d•$24 - $30•Onsite

About The Position

Larson Automotive Group is seeking a highly organized and detail-oriented Automotive Contract Cancellation Specialist to support its dealership operations. This role is crucial for ensuring the accurate, timely, and complete processing of cancellations for vehicle service contracts, GAP coverage, warranties, and other aftermarket products. The specialist will collaborate with dealerships, customers, lenders, and product administrators to manage cancellation requests from initiation to completion, ensuring proper handling of refunds and accounting records. Prior dealership accounting or contracts experience is beneficial, but candidates with strong administrative or accounting backgrounds and exceptional organizational skills are also encouraged to apply.

Requirements

Extremely detail-oriented
Organized and able to manage a high volume of transactions
Comfortable performing repetitive work where accuracy matters
Good at following an item from beginning to end
Comfortable researching discrepancies instead of simply passing them along
Able to prioritize aging items and meet deadlines
Comfortable communicating professionally with customers, lenders, vendors, managers, and coworkers
Able to handle confidential financial and customer information appropriately
Dependable and consistent
Comfortable learning new systems and processes
Previous automotive dealership accounting, contracts, warranty cancellation, or similar experience
Experience working with GAP, service contracts, extended warranties, or aftermarket products
Accounting, accounts receivable, reconciliation, title, contracts, or finance-office experience
Experience with dealership management systems such as CDK, Reynolds & Reynolds, Tekion, or similar systems
Working knowledge of Microsoft Excel and Word
Dealership experience is preferred but not required for a candidate with strong accounting, administrative, reconciliation, or contract-processing experience.

Responsibilities

Process customer, lender, and dealership requests for cancellation of GAP, vehicle service contracts, warranties, and other aftermarket products.
Review cancellation documentation for completeness and accuracy.
Submit cancellation requests to the appropriate vendors, administrators, and lenders.
Track outstanding cancellations from submission through completion.
Follow up on aging or delayed cancellations and resolve outstanding issues.
Calculate and verify prorated cancellation refunds.
Process and coordinate refunds to customers and lienholders as applicable.
Accurately post cancellation and refund transactions within dealership systems.
Maintain and reconcile cancellation schedules and related accounting records.
Complete monthly cancellation reconciliation worksheets.
Research discrepancies and work with dealerships, lenders, and vendors to resolve them.
Maintain complete documentation of cancellation requests, correspondence, calculations, approvals, and refunds.
Help ensure cancellations are processed within required timelines.
Protect confidential customer, financial, and dealership information.
Follow dealership, lender, product administrator, OEM, and applicable legal requirements.
Assist the accounting team with related projects and responsibilities as needed.

Benefits

Medical insurance options
Dental insurance
Vision insurance
Employer-paid basic life insurance
Employer-paid accidental death and dismemberment (AD&D) coverage
Voluntary supplemental benefit options
401(k) retirement plan with employer matching for eligible employees
Paid time off in accordance with company policy
Paid holidays for eligible employees
Employee Assistance Program (EAP)
Employee discounts and other dealership-related benefits
Training and opportunities for professional growth within Larson Automotive Group