Automotive Collision Estimator

Mac Haik Ford Houston•Houston, TX

1d•Onsite

About The Position

Mac Haik Ford is seeking an experienced, detail-oriented Collision Estimator for its high-volume body shop and collision center in Houston, Texas. The estimator serves as the primary liaison among customers, insurance representatives, and repair technicians, preparing accurate, comprehensive collision repair estimates and helping guide repairs through completion. The role calls for someone who understands OEM repair standards, can build trust with insurance adjusters and vehicle owners, and is proficient in CCC ONE. The position is full-time, with a structured weekday schedule from Monday through Friday and rotating Saturday shifts; Sundays are not scheduled. The stated annual pay range is $60,000–$100,000. The collision center is an I-CAR Gold Class facility with modern repair technology, computerized paint-matching systems, frame machines, aluminum repair bays, and spray booths. Paid professional development and training support are available. Inquiries and applications from currently employed estimators will be kept confidential.

Requirements

At least 2 years of collision estimating experience in a high-volume body shop or dealership collision center.
Proficiency in CCC ONE estimating software.
Valid driver's license with a clean driving record.
Ability to commute to the Katy Freeway location in Houston, Texas.
Ability to pass a background check and drug screening.
High school diploma or equivalent.
Strong technical knowledge of auto body repair procedures, frame and structural alignment, refinishing steps, and ADAS recalibration requirements.
Extensive experience with CCC ONE estimating, digital imaging, and dealership management software.
Outstanding verbal and written communication skills and strong conflict-resolution capabilities.
Strong organizational skills and ability to manage multiple open repair files simultaneously.

Nice To Haves

DRP experience.
I-CAR or ASE certifications, such as I-CAR Non-Structural or Damage Analysis.

Responsibilities

Conduct thorough visual inspections and prepare precise, complete repair estimates in CCC ONE in accordance with Ford OEM guidelines and insurance policies.
Negotiate supplements, review repair orders, and maintain positive working relationships with DRP representatives and field adjusters.
Explain the repair process to vehicle owners, set realistic timelines, and provide regular proactive updates on vehicle status.
Coordinate with body technicians, structural specialists, paint teams, and the parts department to support repair progress and parts availability.
Ensure estimate documentation, digital photos, repair orders, and insurance approvals are audit-ready before final vehicle delivery.
Review completed repairs with customers at pickup, handle final payments and deductibles, and resolve customer concerns.