Automotive Call Center Receptionist- Business Developement Center

DePaula Ford • Albany, NY

5d • Onsite

About The Position

DePaula Ford is looking for a Receptionist for our Business Development Center. This receptionist is the first point of contact for customers, providing exceptional customer service while supporting the dealership's sales and service department. This entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team oriented.

Nice To Haves

• Previous customer service or receptionist experience is helpful but not required.

Responsibilities

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Track every call into system and ensure accuracy.
• Employee is expected to work designated shift; Shift may change per the needs the business for coverage.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system (DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Benefits

• Medical, Dental and Vision Insurance.
• Life Insurance.
• 401 (K) with company match.
• Paid Holidays.
• Vacation & Sick PTO.
• Employee discounts.
• Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED