Automotive Receptionist

CMA's Toyota of Martinsburg•Martinsburg, WV

1d•$15 - $18•Onsite

About The Position

CMA Toyota & Chevrolet of Martinsburg is seeking a friendly, professional, and customer-focused Automotive Receptionist to join their team. This role is ideal for individuals who enjoy helping people, thrive in a fast-paced environment, and possess strong communication skills. The receptionist will be the first impression of the dealership, welcoming customers and guests, managing phone calls, and directing them to the appropriate departments. The position also involves providing exceptional customer service, supporting administrative duties, maintaining customer data, and assisting with dealership communications and scheduling to ensure a positive customer experience.

Requirements

Customer service, receptionist, front desk, hospitality, retail, or administrative experience preferred
Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Professional phone etiquette and interpersonal skills
Ability to remain calm and courteous during busy periods
Basic computer skills including Microsoft Office, email, and data entry
Ability to learn dealership software and phone systems
Reliable attendance and a strong work ethic
Positive attitude and team-first mindset
High School Diploma or equivalent preferred

Responsibilities

Welcome customers and guests with a professional and friendly attitude
Answer and direct a high volume of incoming phone calls
Assist customers in connecting with the appropriate sales, service, parts, or administrative team member
Provide exceptional customer service both in person and over the phone
Support general administrative and clerical duties
Maintain accurate customer information and data entry
Assist with dealership communications, scheduling, and customer follow-up
Help create a positive customer experience from arrival to departure