Automotive Body Shop Estimator

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake • Walled Lake, MI

2d

About The Position

The Estimator quotes repair costs to customers professionally and promptly while helping ensure quality repairs. The role involves assessing vehicle damage, coordinating with customers and insurance adjusters, monitoring repairs, and confirming completed work meets customer requests and quality standards. The Estimator is also expected to support customer satisfaction and dealership standards for hours per customer repair order written.

Requirements

• High school diploma or equivalent (GED).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply common-sense understanding to carry out written, oral, or diagram-based instructions.
• Ability to handle problems involving several concrete variables in standardized situations.
• Ability to communicate and get along with customers, management, and technicians.
• A pleasant demeanor to help ensure positive customer experiences.

Nice To Haves

• One to two years of experience in an auto body shop repair facility or dealership service department; preferred but not required.

Responsibilities

• Maintain Customer Satisfaction Index ratings as determined by the Body Shop Manager.
• Maintain dealership standards for hours per customer repair order written.
• Greet customers promptly, courteously, and professionally.
• Communicate with customers to understand their repair needs.
• Thoroughly evaluate vehicles to determine the extent of damage and required repairs.
• Photograph vehicles to document damage for insurance purposes.
• Establish each customer's method of payment and obtain credit approval when necessary.
• Obtain the customer's signature on the repair order and provide a copy.
• Work with insurance adjusters to provide the information needed for payment.
• Check job status as often as necessary to help ensure timely, accurate work.
• Handle telephone inquiries about work in progress and appointments.
• Compare the final invoice with the original repair order.
• Deliver vehicles to customers and answer their questions.
• Perform quality control to confirm work is completed as requested and reduce comebacks.

Benefits

• Competitive compensation.
• Employee referral program.
• Employee discounts on sales and service.
• Benefits package including medical, dental, vision, employer-paid life/AD&D, employee assistance program, and pet insurance.
• Voluntary benefits including flexible spending account, life/AD&D, short- and long-term disability, critical illness, accident insurance, and legal and identity theft protection.
• 401(k) with employer match.
• Holiday savings program with employer match.
• Paid time off.
• Holiday pay.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED