Automotive BDC Representative
About The Position
Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 20 out of top 150 automotive groups in the U.S. for 2018 based on new car volume. If you're looking for an opportunity to join the automotive industry as a valued team member, your search is complete. We pride ourselves on providing careers to our employees, not just jobs. We're looking for high energy employees that want to take care of customers with a warm welcome smile.
Requirements
- Excellent computer skills required.
- Knowledgeable to call center environment.
- Able to communicate persuasively with customers to set appointments.
Nice To Haves
- Automotive experience helpful but not required.
Responsibilities
- Handling of incoming and outgoing phone calls and emails.
- Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
- Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
- Answer customer internet inquires by both email and phone.
- Schedule sales appointments and reschedule no show customers.
- Contact customers based on current marketing incentives.
- Follow up with existing and potential customers to generate leads and close sales.
- Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
- Following up in a manner that results in the customer visiting the dealership.
- Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
- Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
- Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Benefits
- Pay ranging between $16.50-$18.50 per hour
- Medical and Vision
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
