Automotive BDC Representative

Mercedes-Benz of Indianapolis•Indianapolis, IN

17h•Onsite

About The Position

Mercedes-Benz of Indianapolis is hiring a Business Development Center Representative. This role involves following up with customers who have indicated purchasing interest through our website, as well as prospective customers via email and voicemail. You will support online customers by setting appointments, discussing vehicle options, and assigning customers to a Full-Time Sales Consultant to complete the sales process. Additionally, you will follow up with existing customers to ensure satisfaction, generate leads, and request referrals. Collaboration with the Internet Team is expected to maintain processes and achieve sales objectives. While this is not a sales position, you will be involved in customer interactions, guiding them through the initial sales process, and assigning them to the sales department.

Requirements

Excellent communication skills (email/text/phone)
Follows the prescribed process
Detail oriented
Self-motivated and success driven
Team player
Ability to manage a team
Ability to manage a large volume of leads

Nice To Haves

College degree preferred
3 years Automotive Sales or BDC Experience is Preferred.

Responsibilities

Follow up with customers indicating purchasing interest through our website.
Follow up with prospective customers and return email/voicemail.
Support online customers by setting appointments.
Spend time with customers to determine their needs and discusses vehicle options.
Assign Customers to a Full Time Sales Consultant to complete the sales process.
Follow up with existing customers to confirm their satisfaction and generate leads and ask for referrals for future business.
Work with Internet Team to maintain processes and achieve sales objectives.