Automotive BDC Representative

Five Star Chevrolet Cadillac Buick GMC•Warner Robins, GA

4d•Onsite

About The Position

Five Star Chevrolet is hiring a Business Development Center Representative. This role involves following up with customers who have indicated purchasing interest through the website, returning calls and emails, and setting appointments for online customers. The representative will spend time with customers to understand their needs and discuss vehicle options, then assign them to a sales consultant to finalize the sale. Additionally, the role includes following up with existing customers to ensure satisfaction, generate leads, and request referrals. Collaboration with the Internet Team is expected to maintain processes and meet sales objectives. While not a sales position, it requires customer interaction, guiding them through the initial sales process, and answering questions.

Requirements

Excellent communication skills (email/text/phone)
Follows the prescribed process
Detail oriented
Self-motivated and success driven
Team player
Ability to manage a large volume of leads

Nice To Haves

College degree preferred
Ability to manage a team
3 years Automotive Sales or BDC Experience is Preferred.

Responsibilities

Follow up with customers indicating purchasing interest through our website.
Follow up with prospective customers and return email / voicemail.
Support online customers by setting appointments.
Spend time with customers to determine their needs and discusses vehicle options.
Assign Customers to a Full Time Sales Consultant to complete the sales process.
Follow up with existing customers to confirm their satisfaction and generate leads and ask for referrals for future business.
Work with Internet Team to maintain processes and achieve sales objectives.