Automotive BDC Manager

White Plains Honda•White Plains, NY

11d•$120,000 - $130,000•Onsite

About The Position

White Plains Honda is a leading automotive dealership committed to providing exceptional customer service and a supportive work environment. We are currently seeking an experienced Automotive BDC Manager to join our team and lead our Business Development Center (BDC) Consultants to success.

Requirements

Previous experience working in an automotive dealership is required.
Proven sales experience preferred.
Comfortable working in a call center environment.
Strong computer skills, including proficiency with CRM software, internet tools, Microsoft Outlook, Word, and Excel.
Ability to organize, prioritize, and manage multiple tasks simultaneously.
Strong team player with a professional demeanor.
Flexible availability to support department operations.

Responsibilities

Supervise and manage BDC Consultants to meet department metrics for customer contacts, appointment setting, appointment shows, and sales.
Maintain and increase return on investment (ROI) levels as set by the company.
Support the sales process for vehicles, service, aftermarket, and finance products.
Assist with training sales and BDC staff on e-Sales office functions.
Communicate effectively with customers via telephone and email.
Measure and maintain performance levels according to company standards.
Prepare and submit all required reports promptly.
Manage employee schedules and oversee time clock reporting for payroll accuracy.
Monitor and report appointment shows and sales by BDC Consultants for commissions and bonuses.
Handle hiring, evaluating, managing, counseling, terminating, and disciplining of BDC personnel.
Utilize CRM and lead management tools efficiently.
Implement and train employees on processes related to BDC operations.
Maintain knowledge of sales processes, company philosophy, and product offerings.
Follow company behavioral expectations aligned with White Plains Honda’s vision and values.