Automotive Assistant Store Manager - Store 1145

Monro Inc.•New Albany, IN

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demands require it. The Assistant Store Manager helps manage an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The position helps ensure teammates provide exceptional service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and support efficient, timely vehicle services and repairs.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments, and build relationships that promote satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with Monro standards.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time according to Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.