Automotive Assistant Store Manager - Store 757

Monro•Columbia, MD

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. This key holder helps manage the operations of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Manager serves as manager on duty in the Store Manager’s absence or when business demand requires it. The role ensures teammates deliver exceptional 5 Star service by effectively communicating vehicle issues and proposed solutions and meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification preferred.
State Inspection License preferred where applicable.

Responsibilities

Schedule guest appointments to optimize technician abilities and ensure vehicle services and repairs are completed efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including oversight of pulling tires and parts, unloading, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures and applicable governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety standards established in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all Monro-required training within the provided guidelines and timing.