Automotive Assistant Service Manager

Koons Baltimore Ford•Baltimore, MD

5d•Onsite

About The Position

The responsibilities of the Assistant Service Manager at Koons Ford Baltimore is overseeing our service lane, include greeting customers, listening to their needs, and working with our service advisors, business development center and concierge to serve our guests. Our service lane is fast paced so if you're not used to a high volume store, please do not apply. If you like staying busy and serving other, then this would be a very good fit for you. If you're a high performing service advisor looking to take the next step, please apply. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 3 years in a fast paced/high-volume service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Meet with our Service Advisors early and review the prior and current day's business
Train our Service Advisors
Train our Concierge team members
Be involved with and train our business development center members
Ensure we are delighting out guests
Ensure all incoming telephone calls are promptly answered
Ensure we return all phone calls and respond to all text messages from our guests
Ensure quality control and active delivery of our guest's vehicles