Automotive Area Operations Manager

Dent Wizard•Richmond, VA

6d•$70,000 - $80,000

About The Position

Join Dent Wizard, the nation's leader in automotive reconditioning services, as a front-line leader and make an impact as an Area Operations Manager. This role is responsible for overseeing and leading Dent Wizard operations, fulfilling services to customers, and leading technicians. The successful candidate will lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital. They will expediently and professionally address all customer, operational, and performance concerns, walk customer inventory to identify future workload requirements and QC repairs, and meet regularly with customers to discuss service levels, repair quality, cycle-time performance, and other issues that drive customer satisfaction. This role ensures technicians possess the necessary skills, resources, equipment, and information to deliver high-quality repairs and customer service. The Area Operations Manager will communicate critical information, expectations, and company news to keep the team informed, onboard new employees, and closely support direct reports/managers in optimizing production and day-to-day operations. Additionally, this role involves sales and business development, working with management to develop and execute revenue growth plans, sell additional services within existing customers, sell new customers, and maximize existing business opportunities. Building and solidifying relationships with key customers and networking to initiate relationships with prospective customers is also a key responsibility, driving results using strategic selling skills and negotiation abilities.

Requirements

5 years of experience in managing a service-oriented multi-location organization, mobile team with a preference for dealership, rental, auction or automotive experience preferred
Profitable management of a P&L of at least $1.5M in revenue annually
Experience managing other leaders and staffs of 20+
Travels overnight approximately 10 – 20%
Result-driven
Positive, motivating leadership style
Flexible, resilient, diplomatic, tolerant
Active listener: credible and persuasive communication style that empowers others and leads decisively
Successful strategy implementation and results

Responsibilities

Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
Expediently and professionally address all customer, operational, and performance concerns.
Walk customer inventory to identify future workload requirements and QC repairs.
Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
Closely support direct reports/managers optimizing production and day-to-day operations.
Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
Partner with DM and DSM to sell new customers and maximize existing business opportunities.
Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.