Automotive Administrative Receptionist Part-time

Dueck Auto Group•Richmond, BC

12d•Onsite

About The Position

The Administrative Receptionist is a customer service individual responsible for managing our front desk operations by performing various administrative tasks and duties. The primary responsibility is to operate our switchboard phone system. The Receptionist is a key role within the organization as he or she is the first point of contact for customers entering or calling the dealership. The Receptionist works with all areas of the business to ensure that customers have an exceptional experience.

Requirements

2 years of customer service experience and previous experience as a receptionist or an administrative assistant
Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook, PowerPoint) in order to develop and maintain various documents, spreadsheets, and databases

Nice To Haves

Previous experience operating a switchboard is an asset

Responsibilities

Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
Efficiently answer and redirect phone calls to the appropriate department or employee by actively listening to customer inquiries
Answer general inquiries by providing relevant and accurate information to customers both on the phone and in person
Receive and process payments, as well as record receipts for services and sales departments
Collect, sort and distribute daily mail, messages, and courier deliveries in a timely manner
Track walk-in traffic and provide leads to the sales team when appropriate
Manage information and resources by accurately updating corporate databases