Automotive Accessories Service Advisor - Benefits

Towne Automotive•Orchard Park, NY

5d•Onsite

About The Position

Towne Ford is seeking a skilled and customer-focused Automotive Accessories Service Advisor to join their team. This full-time role involves assisting clients in selecting, purchasing, and installing automotive accessories, acting as a liaison between customers and the technical team to ensure a seamless customer journey. The ideal candidate will have a passion for the automotive industry and a knack for customer service.

Requirements

Previous experience in a customer service or advisory role within the automotive industry is highly desirable.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
Proficient in using computer systems and databases for managing customer information.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Passion for the automotive industry and a keen interest in automotive accessories.

Responsibilities

Engage with customers to understand their automotive accessory needs and preferences.
Provide expert advice on the selection and installation of automotive accessories.
Prepare detailed quotes and invoices for customers.
Coordinate with the technical team to ensure accurate and timely installation of accessories.
Maintain up-to-date knowledge of trends in automotive accessories and incorporate this knowledge to inform customer recommendations.
Manage customer inquiries and resolve any issues in a professional and courteous manner.
Maintain inventory of accessories and ensure availability for customer needs.
Document customer interactions and provide feedback for continuous improvement.