Automotive Accessories Service Advisor

Toyota of Olympia • Tumwater, WA

13d • $50,000 - $100,000 • Onsite

About The Position

At Toyota of Olympia, we believe purchasing a vehicle should be exciting from beginning to end—and customizing that vehicle should be just as enjoyable. Our Accessories Sales Team helps customers design the perfect vehicle by introducing them to the many factory and aftermarket accessories available for their new Toyota. Once those selections have been made, you become the customer's primary point of contact, ensuring every detail is handled professionally from scheduling through final delivery. You are not responsible for selling the accessories. Instead, you are responsible for making sure every customer receives a first-class experience after they've made their purchase. If you enjoy organization, communication, customer service, and bringing all the moving pieces together, this could be the perfect career for you.

Here's how our process works:
A customer purchases a new or pre-owned vehicle. While the Sales and Finance teams prepare the paperwork, the customer is introduced to our dedicated Accessories Sales Team in our comfortable accessory showroom, where they can explore the many ways to personalize their vehicle. Once the customer selects their accessories and completes their purchase, your role begins. You'll review every accessory order, contact the customer after delivery, schedule the installation, coordinate with our Parts and Service Departments, oversee the process from start to finish, and ensure the customer leaves thrilled with the finished product. Think of yourself as the project manager for every accessory installation. Your job is to make the entire experience effortless for the customer.

Requirements

• Experience as an Automotive Service Advisor

Nice To Haves

• Highly organized and detail-oriented
• Excellent communicator
• Calm under pressure
• Friendly and professional
• Passionate about delivering an exceptional customer experience
• Comfortable coordinating multiple departments simultaneously
• Someone who follows through on every promise

Responsibilities

• Review accessory orders submitted by the Accessories Sales Team
• Contact customers after vehicle delivery to review their accessory order
• Schedule installation appointments based on shop availability
• Work with the parts department to get all of the parts ordered
• Verify all parts have arrived prior to the customer's appointment
• Communicate with Parts, Service, Sales, and the Accessories Sales Team
• Check customers in for their installation appointment
• Monitor each repair order throughout the installation process
• Keep customers updated on timing and progress
• Review completed work for accuracy and quality
• Deliver the completed vehicle to the customer
• Explain completed installations and answer questions
• Process repair orders and any payments that had not already been made
• Follow up to ensure complete customer satisfaction

Benefits

• Competitive compensation - commission pay plan with income ranging from $50,000 - $100,000
• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k)
• Employee discounts
• Ongoing training and development
• Opportunities for advancement
• Supportive leadership team
• A culture built around teamwork, respect, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed