Automation Technical Specialist
About The Position
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Requirements
- Bachelor’s degree required with preferred areas in technical systems or related field.
- Strong knowledge of general automation systems, instruments, or product field service experience.
- Demonstrated successful customer service performance.
- Knowledge of regulations and standards affecting IVDs and Biologics.
- Minimum of 2-5 years of formal instrument and/or automation field service experience is required.
- Must have a Valid Driver’s License.
Nice To Haves
- Familiarity with laboratory workflow and operations preferred.
- Experience with ADD's instrument systems is a strong plus.
- Excellent communication, organization, project management, consulting knowledge, and attention to detail required.
Responsibilities
- Serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories.
- Lead a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.
- Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.
- Apply advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer centric implementation services within the clinical core lab environment.
- Act as the liaison between the customer, local field service, and ADD project manager during the implementation phase.
- Provide supplemental automation product training to the local field service team during the hardware implementation.
- Multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed.
- Implement and maintain the effectiveness of the quality system.
- Adhere to and promote the Abbott Code of Business Conduct.
- Provide subject matter expert level support to the local field service teams post implementation for any support escalations.
- Act as the subject matter expert for all new automation hardware product launches and/or instrument additions into existing automation sites and train the local field service teams as needed for those new features.
- Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
