Automation Support Service Engineer

H2O Innovation Inc.•St. Cloud, MN

2d•$90,000 - $110,000•Hybrid

About The Position

At H2O, we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. H2O Innovation is seeking a highly motivated Automation Support Service Engineer to join our team. In this role, you will be a key technical resource for our clients and internal teams, supporting the design, programming, testing, deployment and ongoing performance of automation solutions for water and wastewater treatment systems. Working closely with project teams, sales, operations, clients and field personnel, you will help ensure our PLC, HMI and SCADA systems operate safely, efficiently and reliably throughout the project lifecycle, while minimizing downtime and driving continuous improvement. This position combines technical problem-solving, system commissioning, and customer support, offering the opportunity to work on a variety of projects.

Requirements

3-5 years of experience in a similar role, with a degree in a technical field or equivalent experience
Proficiency in PLC, HMI and SCADA programming, development and troubleshooting
Thorough understanding of hardware and software upgrade methods for automated systems
Competence in planning and executing comprehensive system tests
Strong problem-solving and analytical skills, with the ability to diagnose and resolve issues
Ability to write clear technical documents
Excellent communication, customer service and training skills

Nice To Haves

Experience with Rockwell Automation, Allen-Bradley, Siemens or similar control platforms (an asset)
Knowledge of industrial networking technologies and communication protocols (an asset)
Experience with VFDs (an asset)

Responsibilities

Respond to customer support tickets and service requests, acting as the primary technical resource for clients
Connect remotely to customer systems to diagnose and resolve automation issues, equipment failures and process interruptions
Program, modify, troubleshoot and maintain PLCs (Programmable Logic Controllers), user graphic interfaces (HMI) and SCADA systems
Participate in analyzing user needs and developing programming plans
Verify and validate automation changes through testing, including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), startup and commissioning activities at our clients' sites
Perform upgrades and identify improvements that increase system performance, reliability and equipment uptime
Assist our sales team in developing and reviewing quotes for bids, service contracts and automation upgrades
Provide clients with recommendations and training to improve system performance and efficiency
Update troubleshooting guides, standard operating procedures and engineering records
Travel to customer sites for troubleshooting, commissioning or emergency support 25% of the time