Automation Success Technician - Post Deployment Specialist (Minneapolis)

Tennant Company • Minneapolis, MN

24d • Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing technical role responsible for supporting the successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. As a field-based robotics subject matter expert, the technician supports pre-sale demonstrations and pilots, installations and deployments, customer and Tennant employee training, post-deployment hyper-care, and ongoing usage optimization. The role partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively used, and positioned to deliver customer value.

The technician conducts demonstrations and site assessments, installs and configures robotic products, maps routes, validates autonomous operation, and trains customers in operation, maintenance, and basic troubleshooting. They provide first-line technical support after deployment, help resolve barriers to sustained autonomous use, and escalate issues when needed. The role also calls for expertise in Tennant robotic products and working knowledge of conventional cleaning equipment and cleaning applications. The position requires at least 30% travel and use of AI-enabled productivity tools, including Microsoft Copilot.

Requirements

• Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
• Ability to travel at least 30%.
• At least 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
• Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
• Experience delivering product demonstrations, technical training, or customer support.
• Strong customer-facing communication and presentation skills.
• Ability to systematically troubleshoot technical and operational problems in field environments.
• Ability to independently manage customer-facing technical assignments and drive activities through completion.
• Comfort learning and working with software-enabled and connected equipment.
• Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
• Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

• Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
• Experience with commercial or industrial cleaning equipment.
• Experience supporting complex customer deployments or field installations.
• Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
• Customer Success, field service, sales engineering, applications engineering, or technical training experience.
• Experience supporting enterprise or multi-site customers.

Responsibilities

• Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
• Conduct demo qualification and site assessments; identify site conditions, workflows, and applications that may affect robot operation.
• Configure and operate robotic equipment during demonstrations and pilots, and support Sales and Business Development during customer evaluations.
• Assist customers in discovering and assessing existing operations and incumbent solutions.
• Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
• Validate autonomous operation, follow standardized deployment processes, and document deployment results.
• Identify and troubleshoot technical, operational, application, and environmental issues affecting deployment success.
• Provide hands-on training to customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
• Help customers integrate robotic equipment into existing cleaning operations and reinforce practices that support sustained autonomous usage.
• Train and support Tennant Sales, Service, and other customer-facing personnel on robotic capabilities, operation, basic troubleshooting, and applications.
• Share field experience and deployment learnings with appropriate internal teams.
• Partner with Customer Success, Sales, and Business Development to assist customers who need additional support.
• Identify and resolve barriers to consistent autonomous usage through customer coaching, retraining, configuration assistance, and technical support.
• Support initiatives intended to increase utilization and long-term robotics adoption.
• Use AI-enabled productivity tools, including Microsoft Copilot, to improve work speed, quality, and consistency.
• Provide first-line technical support immediately after deployment, troubleshoot issues, restore normal robot operation, and determine when escalation is needed.
• Communicate issues, corrective actions, escalation requirements, and next steps, while helping minimize disruption to customer operations.
• Develop and maintain expertise across Tennant's robotic portfolio and working knowledge of traditional Tennant cleaning equipment and its relationship to robotic solutions.
• Apply knowledge of cleaning chemicals, pads, brushes, floor types, and cleaning processes to recommend practices suited to customer applications and environments.
• Collaborate with account managers, Business Development, Service, and Customer Success, supporting handoffs across sales, demonstration, deployment, and post-deployment activities.
• Capture and communicate relevant customer and field feedback to applicable internal teams.

Benefits

• Multiple medical plan options
• 401(k) with a 100% match up to 6%
• Paid vacation time
• 8 paid company holidays and 3 personal holidays
• Dental coverage
• Vision coverage
• Wellness rewards
• Family support programs
• Company-paid disability insurance
• Company-paid life insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level