Automation Specialist (d/f/m)
About The Position
Beckman Coulter Life Sciences, a Danaher operating company, is seeking an Automation Specialist to join their European Customer Care Team. This remote role, based in Spain, focuses on designing, implementing, and scaling workflow automation solutions to enhance efficiency, accuracy, and customer satisfaction. The specialist will support Customer Care excellence by implementing standardized best practices, improving operational efficiency through automation and process enhancements, and collaborating with Customer Care, Commercial, and Technology teams across regions. The role also involves improving customer onboarding through consistent process design and helping customers adopt scalable procurement approaches, defining performance metrics like NPS to continuously improve customer experience. The company emphasizes innovation, continuous improvement through the Danaher Business System, and a culture of belonging, aiming to accelerate scientific impact and advance human health.
Requirements
- Bachelor’s degree in business, administration
- Fluency in English, German, and Spanish.
- Multiple years of experience improving sales support or customer service workflows using data‑driven, process‑oriented practices
- Advanced proficiency with workflow, automation, and analytics tools, including Oracle, Salesforce, Microsoft Office/Outlook, and UIPath
- Ability to travel – 5% travel
Nice To Haves
- Knowledge of Beckman Coulter Life Sciences products
- Experience using quote‑to‑order systems and commercial operations tools
- Supporting automation or transformation initiatives within a global shared services environment
- Italian and/or French language skills
Responsibilities
- Support Customer Care excellence by helping implement standardized best practices across the region.
- Improve operational efficiency through workflow automation and process enhancements.
- Work closely with Customer Care, Commercial, and Technology teams across regions to deliver effective solutions.
- Improve customer onboarding through consistent and practical process design.
- Help customers adopt scalable procurement approaches and define performance metrics, including NPS, to continuously improve customer experience.
Benefits
- Comprehensive, competitive benefit programs
- Health care program
- Paid time off
- Flexible, remote working arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
