Automation Specialist

Pax8 • Denver, CO

9d • $155,000 - $155,000 • Hybrid

About The Position

Join Pax8 in USA as an Automation Specialist and help shape the future of AI-powered operations, building scalable automations that transform how work gets done across our global marketplace. Build the Future of Work. This is not a traditional automation role. At Pax8, we're creating an AI-enabled organisation where automation becomes a natural part of every workflow rather than isolated experiments. As an Automation Specialist, you'll have the opportunity to identify opportunities others miss, design intelligent solutions, and directly influence how work evolves across our business. You'll work at the intersection of business operations, automation, and AI, empowering teams to eliminate repetitive work, improve quality, and create capacity for higher-value contributions. Most importantly, you'll grow alongside emerging technologies, helping define what great looks like as AI becomes embedded into the fabric of our organisation. Why Pax8? Pax8 is on a mission to build the world's leading managed intelligence marketplace. As we continue our AI transformation journey, we're investing in automation capabilities that empower our people, partners, and customers to achieve more. Working here means joining a passionate, ambitious, and collaborative team that embraces innovation, continuous learning, and experimentation. If you're excited by solving business problems with technology and want to help shape the future of operational excellence, you'll thrive here.

Requirements

• Significant experience in function with deep understanding of the workflows and data and systems within that function.
• Proven experience improving processes that actually stick — not just documented future-state diagrams.
• Credibility with functional stakeholders and comfort navigating cross-functional work.
• Demonstrated systems thinking: ability to understand end-to-end processes, interdependencies, and how changes impact roles, capacity, and outcomes.
• Experience redesigning workflows and operating rhythms to align with new tools — not just implementing tools.
• Understanding basic systems communication standards such as Identity protocols, MCP, RESTful systems integration.
• Hands-on experience building workflows using platforms such as Microsoft Power Automate, n8n, ServiceNow, Workday configuration, Zapier, or Airtable automations.
• Comfort with logic, routing rules, conditional workflows, and integrations.
• Strong self-directed learning mindset for new tools and platforms.
• Ability to troubleshoot system issues in domain/function and know when to escalate to Workflow Engineering.
• Regular use of leading AI tools (e.g., ChatGPT Codex, Claude Code) in real work.
• Understanding of workflow solutioning that requires deterministic (programatic) ways of problem solving vs non-deterministic AI Agent based solutions ie. Where AI adds value in an automation/workflow — and where it doesn’t.
• Ability to explain automation concepts clearly to non-technical audiences.
• Experience training users and creating documentation people actually follow.
• Strong adoption mindset: building is only half the job.
• Confidence holding teams accountable while remaining empathetic to change.
• An entrepreneurial, start-up mindset with the curiosity, resilience, and initiative to turn ideas into impactful solutions while thriving in a fast-moving, evolving environment.
• Must hold valid right to work in the United States.

Nice To Haves

• experience building chatbots, AI-assisted routing, or automated knowledge retrieval.

Responsibilities

• Identify and redesign business processes that create the greatest opportunity for automation and efficiency
• Design, build, deploy, and enhance intelligent workflows using modern low-code and no-code automation platforms
• Apply AI capabilities to streamline repetitive activities such as data processing, routing, summarisation, knowledge retrieval, and standardised responses
• Connect systems and platforms to enable seamless information flow across the business
• Measure and communicate the value delivered through automation, tracking efficiency gains, quality improvements, and adoption
• Facilitate process-mapping workshops and collaborate with stakeholders to understand challenges and design practical solutions
• Create repeatable frameworks, playbooks, standards, and templates that accelerate automation across multiple business functions
• Enable adoption through training, coaching, demonstrations, documentation, and ongoing support
• Establish sustainable ownership models and governance practices that ensure automations remain effective over time
• Partner closely with Workflow Engineering and Automation Specialists across Pax8 to share best practices and scale successful approaches globally

Benefits

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed