Automation Operator Representative

Quest Diagnostics•Clifton, NJ

13d•Onsite

About The Position

Automation Operator Representative - Clifton, NJ, Monday to Friday, 5:00 PM to 1:30 AM, with rotational weekends. This role coordinates implementation and operations issues for automated sorting and aliquoting instruments within the Technical Operation department. The responsibilities include daily operation of front-end automation instruments, supporting general specimen flow, coordinating communication with vendors for problem resolution, and ensuring maintenance and documentation requirements are met. The role also involves completing compliance training, coordinating quality assurance requirements, tracking and reporting metrics, and preparing month-end reports. Additionally, the representative will investigate and resolve customer complaints, oversee supply inventory, monitor costs, and participate in process improvement initiatives.

Requirements

Demonstrated aptitude for operating and trouble shooting highly automated instruments [able to distinguish hardware vs software or combined causes for malfunctions].
Flexible with schedule.
Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers.
Work effectively in fast paced environment with multiple priorities.
Act in a professional manner at all times.
PC skills, MS Office applications, especially Excel.

Nice To Haves

Previous automation experience and comfort with automation preferred.
Three years experience in a clinical laboratory preferred.
Medical or production background preferred.
Associates Degree (Preferred).

Responsibilities

Daily operation of front-end automation instruments [sorters and aliquoters] for all workcycles.
Supports general specimen flow and delivery to Technical Departments and Manual Technical Operations.
Coordinates communication for the BU with the vendor to identify, document and resolve problems and issues.
Work in partnership with Specimen Management, Technical, and Biomedical Engineering.
Effectively communicate up and down stream of the specimen flow.
Ensure that all maintenance, hardware and software changes are documented as required.
Complete all Compliance Training for their position within Technical Operations.
Coordinate National Quality Assurance and College of American Pathologists requirements for Technical Operations [Manual and Automated].
Know and Understand all Functions of the Department.
May be actively involved in special projects.
Track and report metrics required for monitoring productivity, defects and maintenance including control charts where applicable.
Responsible for daily operations of automation.
Oversee 5S/Visual Management of automation work cell (including data display, flow management, continuous improvement, etc).
Develop and implement Standard Work/Operating Procedures for Technical Support in accordance with Quest Diagnostics guidelines.
Reviews Technical Operations Standard Work/Operating Procedure Manual on an annual basis and ensures departmental compliance.
Identifies need for revisions and/or additional SOP’s as indicated.
Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
Ensures integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results.
Work in a participative manner that actively encourages and supports employee involvement.
Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
Prepare month-end reports.
Investigates/resolves and responds effectively in a timely manner to internal and external customer complaints.
Oversee and ensure adequate supply inventory for department.
Participate in the interviewing and training of new employees.
Monitor costs associated with automation operations [parts, service and consumable supplies].
Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
Organize and lead projects both within the work group.
Meet all deadlines assigned by supervisor.
May be required to give presentations within department.
Effectively work with Specimen Management, BME staff, and Technical Departments to resolve problems.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities