About The Position
ServiceNow is seeking an experienced Technical Consultant (IC4) to join its team in Brazil. The role calls for a strong technical background across the ServiceNow platform, especially integrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development. The consultant will combine hands-on technical expertise with consulting and governance skills and knowledge of artificial intelligence capabilities and Now Assist implementation. The consultant will design and deliver scalable ServiceNow solutions, lead complex integration design and implementation, develop automation and App Engine solutions, and support portals and user experiences. The role also includes designing AI-enabled solutions with a focus on Now Assist, translating business needs into maintainable technical solutions, and providing technical governance. The consultant will collaborate with customers and internal stakeholders, resolve complex implementation challenges, and advise customers on maximizing the value of their ServiceNow investment. ServiceNow describes its distributed work approach as flexible and trust-based. Work personas—flexible, remote, or required in office—are assigned according to the nature of the work and the employee’s assigned work location. Eligibility may be determined in part by the distance between the employee’s primary residence and the closest ServiceNow office.
Requirements
- Solid experience working with the ServiceNow platform in technical consulting, development, architecture, or implementation roles.
- Strong hands-on experience with integrations and APIs.
- Strong hands-on experience with RPA and automation.
- Strong hands-on experience with App Engine.
- Strong hands-on experience with portal development and user experiences.
- Strong hands-on experience with ServiceNow core platform development.
- Strong understanding of technical governance, development standards, and scalable solution design.
- Demonstrated knowledge of artificial intelligence applied to enterprise workflows.
- Experience with or strong knowledge of Now Assist implementation and use cases.
- Ability to navigate complex technical environments and engage effectively with technical and business stakeholders.
- Strong problem-solving and communication skills.
- Advanced English proficiency.
- Portuguese fluency.
Nice To Haves
- Spanish language skills.
- ServiceNow certifications or relevant technical certifications.
- Experience working on complex enterprise implementations involving multiple systems and integrations.
- Experience advising customers on platform architecture, governance, and adoption.
Responsibilities
- Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
- Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
- Develop and implement solutions using App Engine, workflow automation, and RPA capabilities.
- Support the design and development of portals and user experiences within the ServiceNow ecosystem.
- Provide expertise in core ServiceNow platform development and configuration.
- Design and implement AI-enabled solutions, with particular focus on Now Assist use cases and adoption.
- Translate business requirements into robust technical solutions that consider scalability, maintainability, and platform standards.
- Provide technical governance to ensure solution quality, architectural consistency, and adherence to ServiceNow best practices.
- Work with customers, architects, developers, and business stakeholders to guide technical decisions and resolve complex implementation challenges.
- Advise customers on how to maximize the value of their ServiceNow investment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
