Automation Field Service Technician

Storage Solutions Inc•Erlanger, KY

1h•Remote

About The Position

We are seeking an exceptional team member to join Storage Solutions as an Automation Field Service Technician. This individual will be responsible for performing both hardware and software troubleshooting and repairs across our portfolio of automation equipment. This role involves frequent travel to customer locations to troubleshoot, identify, and repair and resolve equipment and software issues. The technician will also support installation activities and sites for new projects and continuously learn new equipment technologies to support both current and future customers’ needs. A typical day may include traveling to a customer location to diagnose system faults, performing repairs, or supporting clients remotely all to ensure optimal customer support. The Automation Field Service Technician provides onsite and remote support to customer locations, ensuring optimal performance of automation systems. This role also includes additional responsibilities that support customer success and company objectives.

Requirements

Associate's degree with a focus in the Mechanical, Electrical, or Controls field or other related experience
1+ years experience maintaining or repairing material handling automation equipment
Experience working with vendors to develop and deploy maintenance strategies
Proficient in Microsoft Office 365
Self-motivated with the ability to manage multiple concurrent projects
Strong problem solving and analytical skills
Customer focused mindset
Strong communication skills
Able to stand and work on your feet for extended periods of time
Bachelor’s degree with a focus in Mechanical, Electrical, or controls fields (for Mid Level)
5+ years experience (for Mid Level)
Over 2 years of experience maintaining Robotics, conveyor systems and PLCs, VLMs, and other material handling equipment (for Mid Level)
Experience in reading construction drawings, mechanical detail drawings and electrical schematics (for Mid Level)
Knowledge of current industry safety and regulation standards (e.g., OSHA, ANSI, ISO) (for Mid Level)
Excellent communication and customer engagement skills (for Mid Level)

Nice To Haves

Candidates with demonstrated practical, hands-on experience may be given additional consideration
Experience with MaintainX CMMS software platform

Responsibilities

Perform work safely and efficiently at customer sites, adhering to all local and site requirements
Troubleshoot, repair and maintain automation equipment
Manage Work Orders, assets, and inventory at client sites
Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices
Identify and engage with potential equipment and/or material suppliers
Utilize technical and reference manuals to support and ensure proper diagnostics and repairs
Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents
Utilize hand and power tools as required
Prepare field service reports, including work performed, parts usage, and recommendations
Travel as required to support customer to sites
Work with the client, suppliers, subcontractors, and project managers to resolve issues
Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels
Perform additional duties in support of company goals and strategic initiatives
Support the development of training plans, materials and other documentation
Follow all company & and site-specific policies and procedures