Field Service Engineer - Automation

Valmet•Montreal, QC

3d•Onsite

About The Position

This role is for a Field Service Specialist responsible for managing demand, contract, and after-sales project service for customers. The position involves performing preventive and predictive maintenance on automation equipment at customer sites, particularly QCS (Scanner), Profilers, and Controls systems. The specialist will also be responsible for field commissioning, documentation of service and performance, implementing new systems, and assisting customers with problem-solving both on-site and remotely. A key aspect of the role is understanding the customer's pulp and paper process and how automation equipment interacts with it. The position also includes providing sales support, promoting spare parts and upgrades, and reporting product issues to management. Regular customer communication, relationship building, and preparing reports (trip, expense, time sheets) are also essential. The role requires the ability to provide after-hours emergency service when needed and perform other typical duties as assigned.

Requirements

Associate's degree in science discipline or two years electronics, instrumentation discipline. Alternatively, three to four years technical school training in electronics, electromechanical or instrumentation.
Minimum of Five years of experience with QCS /profilers and controls environment.
Maintain a valid driver’s license.
Collaborates well but also must work well independently, making decisions often under stressful conditions.
Must have the ability to form professional relationships with customers.
Written and verbal communication skills is critical and a position requirement.
Self-managed and able to set your own daily and weekly priorities with the customers.

Nice To Haves

Experience in the pulp and paper industry a plus.

Responsibilities

Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on QCS (Scanner), Profilers and Controls systems.
Assist other service personnel as needed to resolve difficult service related issues.
Demonstrate and document Value to the customer based on the services you provide.
Field commissioning on Automation equipment.
Service and Performance documentation for capital equipment, including new and add on system installations.
Implement new and add on systems (hardware and software) when required.
Assist customers in problem solving at their worksites and by phone.
Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process.
Provide sales support for service when needed.
Actively sell & promote spare parts, upgrade of components at the customer’s worksite.
Ensure that your service manager, product managers in North America are informed of problems with products.
Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet.
Clearly document the value you have provided on the trip report.
Routinely contact customers to schedule your visits to the customer worksite; determine status of installed equipment and take action to assist in the repair of any failed equipment in the field.
Ensure that sales personnel and your Service Manager is aware of your schedule.
Visit customer on a routine basis to improve and maintain customer relationships.
Capable of providing after hours emergency service when needed.
Performs other duties typical to this position as assigned.