Automation Field Service Technician

Concentric LLC•Philadelphia, PA

2d•Onsite

About The Position

The Automation Field Service Technician is responsible for maintaining, troubleshooting, and continuously improving automated and electro-mechanical systems across customer sites. This role emphasizes preventive maintenance (PM), reliability engineering, and data-driven troubleshooting to minimize downtime and improve system performance. The technician supports a wide range of material handling and automation equipment, including AGVs, robotics, conveyors, racking systems, dock equipment, and related industrial automation technologies. A minimum of 3-5 years of hands-on automation experience is required. This position requires strong technical competence, independence, ownership mindset, and the ability to travel extensively up to 100% as business needs require. This Technician will travel 100%!

Requirements

High School or GED Diploma required.
Minimum 3-5 years’ experience as an Automation Tech/forklift technician/automation bots/technology savvy.
Strong Electrical troubleshooting skills, 480v,240v,24v, 48v.
Able to read electrical schematics, wiring diagrams, hydraulic diagrams, pneumatic prints.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Strong Mechanical troubleshooting skills.
Basic handyman and plumbing skills.
Must understand how to troubleshoot and diagnose electrical components involving wiring diagrams and schematics, general abilities in laptop software to identify issues with automation equipment going offline.
Manufacturer Training available on specific equipment for technician hired.
Looking for someone with a strong skillset who is willing to learn, self-motivated, goal oriented, punctual, and professional, strong communication skills, solution-based mindset who is looking to grow.
Specialty tools will be provided but must have own hand tools and willing to purchase what is needed to be successful in the role.
Strong technology skills, strong office skills, self-motivated, organization skills, great communication skills, relationship building skills, team building skills, and works well under pressure in all situations.
Must be able to pass pre-employment requirements.
ELECTRICAL- 480V, VFD’s, Relays, Motor Controls, electric motors, HMI’s, Contactors, Timers, Proximity Sensors/Switches, Electro-Mechanical background, Industrial Batteries.
Mechanical- Gear boxes, Chains, Sprockets, MHE Equipment, Dock, and Door experience.

Nice To Haves

Allen Bradley PLC experience a plus!
Arc, Mig, and Tig welding experience preferred.

Responsibilities

Performing and completing PMs & repairs.
Facilitate work/repair request.
Provide shift coverage at customer site if needed.
Willing to be On Call
Communicate PTO coverage plans with direct manager.
Coordinate and drive warranty requests
Facilitate outside vendor work (PO process and billing)
Facilitate all outside of scope work.
Parts Ordering and Inventory Management (5S Inventory Skills)
Fill out and complete daily work orders.
Attend and complete Monthly safety training requirements.
Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.
Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
Inspecting Equipment – Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.
Communications – Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.
Timely and accurate completion of all work orders and service records per the Concentric time standard.
Maintain accurate and timely entry of work hours in Paylocity time keeping platform.
All work must be completed in a safe manner.
Safety requirements by customer and Concentric must be adhered to.
Work areas will be maintained to ensure safety.
Work areas will be kept clean and organized daily.
Timely Completion of Safety training modules.
Other duties as assigned by supervisor.

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
Three medical plan options with employer premium contribution that start on day one.
Employee paid dental and vision insurance that starts on day one.
Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
Medical and dependent care Flexible Spending Accounts (FSA) available.
Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
Company 401K plan with 100% match on the first 4% of employee contributions.
8 paid holidays.
Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
We offer employee paid accident, critical illness, and hospital indemnity insurance.
We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
Training and mentoring – Learn from our experts in the industry.
Advancement opportunities.