Automation Engineer

Unisys•USA Remote, PA

24d

About The Position

The Automation Engineer identifies and eliminates repetitive manual work across Steady State teams responsible for Windows, Linux, storage, and backup. The role involves discovering automation opportunities by interviewing and shadowing operations teams and analyzing ServiceNow ticket data, then turning recurring tasks into reliable, reusable automation. The engineer uses Ansible, GitLab CI/CD, HashiCorp Vault, Terraform, and the JFrog Artifactory suite—including Xray, Catalog, and Curation—to codify best practices, procedures, and common maintenance and deployment work. The role also validates automation against existing manual procedures before those procedures are retired, tracks automation coverage and reductions in manual ticket volume, documents automated processes, and regularly reviews ticket trends to keep the automation backlog current. The position requires collaboration across development, security, and operations teams, and may require eligibility for U.S. Government authorizations related to access to export-controlled commodities and technology.

Requirements

BA/BS degree or equivalent experience.
3–5 years of experience in automation, DevOps, or platform engineering roles.
Hands-on production experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault.
Experience analyzing ticket or incident data using ServiceNow or a similar ITSM tool to identify automation opportunities.
Ability to gather requirements from operations teams through interviews and process walkthroughs.
Working knowledge of Windows and Linux systems administration, storage, and backup operations.
Scripting ability in Bash, Python, PowerShell, or a similar language.
Understanding of DevSecOps principles and software supply chain security.
Self-motivation and ability to work independently with minimal oversight.
Strong communication skills and ability to work across development, security, and operations teams.

Nice To Haves

Experience with containerization and orchestration, such as Docker and Kubernetes.
ServiceNow and Power BI reporting or dashboarding experience for tracking automation impact.

Responsibilities

Partner with Steady State teams through interviews and shadowing to understand day-to-day operational work.
Analyze ServiceNow or similar ticket data to identify recurring, manual, and time-consuming tasks and quantify their frequency and effort.
Prioritize automation opportunities based on ticket volume, risk, and operational impact, developing use cases with Steady State leadership.
Create reusable Ansible playbooks and roles for best practices, critical procedures, and common maintenance and deployment tasks.
Design and maintain Terraform Infrastructure as Code for repeatable provisioning and configuration.
Build and maintain GitLab CI/CD pipelines to package, test, and safely deploy automation to production.
Manage automation workflow secrets, credentials, and certificates through HashiCorp Vault.
Use JFrog Artifactory, including Xray, Catalog, and Curation, to manage and secure artifacts produced by automation pipelines.
Validate that new automation matches or exceeds existing manual procedures before retiring the manual process.
Track and report automation coverage and reductions in manual ticket volume.
Document automated processes, playbooks, and pipeline configurations.
Review ticket trends regularly to identify new recurring work and maintain the automation backlog.