Automation Engineer

Unisys•USA Remote, CT

About The Position

Unisys is seeking an Automation Engineer to identify and eliminate repetitive manual work across Steady State teams, including Windows, Linux, Storage, and Backup. The role combines discovery and implementation: partnering with operations teams through interviews and shadowing, analyzing ServiceNow ticket data to find recurring work, and turning best practices and operational procedures into reliable, reusable automation. The position uses Ansible, GitLab CI/CD, HashiCorp Vault, Terraform, and JFrog Artifactory tools, including Xray, Catalog, and Curation. The role requires U.S. citizenship and residency. It may involve access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations. Unisys uses video interviews as part of its hiring process and is an equal opportunity employer.

Requirements

U.S. citizenship and residency are required.
A BA/BS degree or equivalent experience.
Hands-on production experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault.
Experience analyzing ticket or incident data using ServiceNow or a similar ITSM tool to identify automation opportunities.
Ability to gather requirements from operations teams through interviews and process walkthroughs.
Working knowledge of Windows and Linux systems administration, storage, and backup operations.
Scripting ability in Bash, Python, PowerShell, or similar.
Understanding of DevSecOps principles and software supply chain security.
Ability to work independently with minimal oversight.
Strong communication skills and ability to work across development, security, and operations teams.

Responsibilities

Partner with Steady State teams to understand day-to-day operational work through interviews and shadowing.
Analyze ServiceNow ticket data to identify recurring, manual, time-consuming tasks and quantify their frequency and effort.
Prioritize automation opportunities based on ticket volume, risk, and operational impact, and develop use cases with Steady State leadership.
Create reusable Ansible playbooks and roles for best practices, critical procedures, and common maintenance and deployment tasks.
Design and maintain Terraform infrastructure as code for repeatable provisioning and configuration.
Build and maintain GitLab CI/CD pipelines to package, test, and safely deploy automation to production.
Manage automation workflow secrets, credentials, and certificates through HashiCorp Vault.
Use JFrog Artifactory, including Xray, Catalog, and Curation, to manage and secure artifacts produced by automation pipelines.
Validate that automation matches or exceeds existing manual procedures before retiring those processes.
Track and report automation coverage and reductions in manual ticket volume.
Document automated processes, playbooks, and pipeline configurations.
Review ticket trends to identify emerging repeat work and maintain the automation backlog.