Automation Engineer 2 (Enterprise Customer Correspondence Generation )
About The Position
The Automation Engineer tests, creates, implements, and supports robotic process and desktop automations. The role designs, scripts, tests, implements, maintains, and modifies automations of moderate complexity, significance, and risk. It creates comprehensive test plans and cases, defines automation data needs across systems, and coordinates test data. It also creates and executes performance tests to verify expected automation performance. The engineer investigates, analyzes, and resolves technical problems with clients and technical staff, and documents automation capabilities and operating procedures. The role estimates project timeframes, tasks, costs, and effort; analyzes organizational needs; and participates in assessing the feasibility of automation opportunities and determining appropriate solutions. In this position, the engineer develops and maintains automated test scripts and testing solutions for customer correspondence applications, supports correspondence platforms, and collaborates with business and technology teams to validate customer-facing communications and document templates. The role requires working from a U.S. Bank location three or more days per week.
Requirements
- Bachelor's degree or equivalent work experience.
- Three to four years of relevant work experience with programming concepts, development logic, or automating simple processes.
Nice To Haves
- Experience in automation engineering, software testing, quality engineering, or application development.
- Experience developing and maintaining automated test scripts and testing frameworks.
- Proficiency in Java, C#, .NET, or similar programming or scripting languages.
- Understanding of SDLC, software testing methodologies, and quality assurance best practices.
- Experience with test planning, test data management, regression testing, and performance testing.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and collaboration skills, with the ability to work effectively across business and technical teams.
- Experience with COBOL is preferred but not required.
Responsibilities
- Develop and maintain automated test scripts and testing solutions for customer correspondence applications.
- Design, execute, and support functional, regression, integration, and performance testing.
- Partner with business and technology teams to validate customer-facing communications and document templates.
- Create test plans, test cases, and test data strategies to ensure solution quality and reliability.
- Troubleshoot and resolve application, automation, and testing-related issues.
- Support the implementation and enhancement of correspondence platforms and automation capabilities.
- Document testing processes, technical specifications, and operating procedures.
- Contribute to project planning, effort estimation, and continuous improvement initiatives.
- Investigate, analyze, and resolve technical problems with clients and technical staff.
- Analyze organizational needs and participate in feasibility assessments for automation opportunities.
Benefits
- Healthcare, including medical, dental, and vision coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
