Automation and AI Support Analyst

Maryland Connect•Patuxent Riding, MD

3d•$80,000 - $90,000

About The Position

The AI & Automation Support Analyst drives and supports enterprise-wide automation initiatives, focusing on desktop and enterprise automation, AI-driven process improvements, and intelligent automation solutions. The role also serves as a key liaison for transitioning projects from implementation to operational support and provides technical assistance for enterprise and niche applications. It is a highly technical, engineering-focused position supporting the university’s digital transformation goals. The analyst designs, develops, and implements automation solutions; leads application and data integration efforts; collaborates with academic and administrative departments on AI and machine learning opportunities; and evaluates emerging technologies. The role also coordinates project handoffs into production, provides documentation, training, and ongoing support, and delivers Tier 2/3 application support while maintaining data governance, security, and integration standards.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Minimum 4 years of experience in automation engineering, systems integration, or related technical roles.
Proven experience with desktop automation, AI/ML tools, and enterprise application support.
Familiarity with Microsoft Power Platform, scripting languages such as Python and PowerShell, and middleware integration tools.
Experience working on advanced technology projects with a strong engineering focus.

Nice To Haves

Experience in higher education or public sector IT environments.
Knowledge of student information systems such as PeopleSoft and learning management systems such as Blackboard.
Exposure to cloud platforms such as Microsoft Azure and data analytics tools such as Power BI and SQL Server.

Responsibilities

Design, develop, and implement desktop and intelligent automation solutions using tools such as Power Automate, AI Builder, RPA, and Python.
Lead application and data integration efforts to streamline workflows and improve operational efficiency.
Develop and maintain automations for repetitive tasks across university systems.
Serve as a technical expert in automation frameworks, scripting, and integration protocols such as REST and SOAP.
Collaborate with academic and administrative departments to identify opportunities for AI and machine learning integration.
Implement AI-driven solutions to enhance decision-making, data processing, and user experience.
Evaluate and integrate emerging technologies to support digital transformation goals.
Act as the primary liaison between project teams and operational support units.
Ensure smooth handoff of projects from development to production environments.
Provide documentation, training, and ongoing support for automated solutions.
Provide Tier 2/3 support for enterprise and niche applications, ensuring high availability and performance.
Collaborate with IT and business units to troubleshoot issues and implement enhancements related to Microsoft SharePoint, Forms, and Power Automate.
Maintain compliance with data governance, security, and integration standards.