Auto Title Technician Senior

Jefferson County CO•Arvada, CO

11h•Onsite

About The Position

The Jefferson County Clerk and Recorder’s office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations: Mission : To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone. Vision : An equitable, accessible, trustworthy democracy for the Jeffco of today and tomorrow. Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work. We are seeking multiple senior Auto Title Technicians to join our various Motor Vehicle offices. The Auto Title Technician Senior serves as a mentor to technicians while performing a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorder's Office while acting as an agent for the State of Colorado. Collects taxes and fees for motor vehicle titles and registrations for use by governmental and other official enforcement entities. Acts as a Notary to notarize legal documents. Assists with maintaining inventory to ensure office efficiency. May handle some leadership duties during temporary absence of supervisor and manager.

Requirements

A minimum of 3 years of related experience in auto titling and registration using the DRIVES system.
High school diploma or equivalent certificate.
Note an equivalent combination of education and experience is acceptable.

Nice To Haves

Four years of progressive advancement in auto titling and registration is highly preferred.
Welcomes feedback regularly, examines systems and processes to make sure we are set up to maximize success by encouraging new approaches and welcoming and sharing new ideas.
Demonstrates strong leadership and mentoring skills to develop our team on providing the best customer service.
Thrives in a full facing customer environment, problem-solving daily and continued learning to best help the customers.
Taking their current customer service skills to the next level.
Wants to help foster a culture of constant improvement.
Thrives on interpreting and communicating complex regulations while providing excellent customer service.
Spanish or other foreign language skills and/or experience working with individuals from various cultures and communities is highly valued.

Responsibilities

Mentoring staff by assisting with difficult cases and is available to answer questions.
Assisting with supervisory tasks during management's absence.
Examining and determining legal acceptance of documents pertaining to motor vehicle titling, registration, ownership taxes, license fees and sales taxes.
Collecting fees and/or taxes as required by law and in accordance with statutory guidelines.
Assisting the public with motor vehicle specific inquiries, including researching and resolving complex tax, title, registration related problems and processing required paperwork.
Assisting with general election and marriage license questions.
Maintaining current knowledge of relevant laws, regulations, policies, standards and procedures, implementing changes as dictated by new legislation and the Department of Revenue.
Notarizing legal documents and maintaining inventory in the office.