Auto Title Technician Senior

Jefferson County•Arvada, CO

17h•$26 - $30•Onsite

About The Position

The Jefferson County Clerk and Recorder’s office is the face of public service for a diverse and vibrant county, serving voters, drivers, property owners, business owners, travelers, and couples getting married. The office's mission is to make government and the democratic process work for all of Jeffco, building an equitable, accessible, trustworthy democracy. The organization is seeking multiple senior Auto Title Technicians to join its Motor Vehicle offices. This role involves mentoring other technicians and performing detailed motor vehicle paperwork and public contact work for the Motor Vehicle Division of the Clerk and Recorder's Office, acting as an agent for the State of Colorado. Responsibilities include collecting taxes and fees for motor vehicle titles and registrations, acting as a Notary for legal documents, and assisting with inventory maintenance. The position may also involve leadership duties during a supervisor's or manager's temporary absence.

Requirements

A minimum of 3 years of related experience in auto titling and registration using the DRIVES system.
High school diploma or equivalent certificate (an equivalent combination of education and experience is acceptable).
Registered to vote per Clerk & Recorder guidelines prior to first election after hire.
Sworn in as Deputy of Clerk and Recorder's Office to discharge the duties conveyed by Colorado Statute after hire.

Nice To Haves

Energetic, enjoys working with the public and is a team player.
Spanish or other foreign language skills and/or experience working with individuals from various cultures and communities is highly valued.
Four years of progressive advancement in auto titling and registration is highly preferred.
Welcomes feedback regularly, examines systems and processes to make sure we are set up to maximize success by encouraging new approaches and welcoming and sharing new ideas.
Demonstrates strong leadership and mentoring skills to develop our team on providing the best customer service.
Thrives in a full facing customer environment, problem-solving daily and continued learning to best help the customers.
Taking their current customer service skills to the next level.
Wants to help foster a culture of constant improvement.
Thrives on interpreting and communicating complex regulations while providing excellent customer service.

Responsibilities

Mentoring staff by assisting with difficult cases and is available to answer questions.
Assisting with supervisory tasks during management's absence.
Examining and determining legal acceptance of documents pertaining to motor vehicle titling, registration, ownership taxes, license fees and sales taxes.
Collecting fees and/or taxes as required by law and in accordance with statutory guidelines.
Assisting the public with motor vehicle specific inquiries, including researching and resolving complex tax, title, registration related problems and processing required paperwork.
Assisting with general election and marriage license questions.
Maintaining current knowledge of relevant laws, regulations, policies, standards and procedures, implementing changes as dictated by new legislation and the Department of Revenue.
Notarizing legal documents and maintaining inventory in the office.