Auto Title Specialist

Credit Union of Texas•Allen, TX

7h•Onsite

About The Position

This position acts as a Title Specialist for Credit Union of Texas, involving constant interaction with staff and members, requiring strong customer service skills. The specialist is responsible for maintaining and completing all title documents and reports, including preparing paperwork for perfecting liens, auditing loan and lease titles for accuracy, and completing necessary contractual documents to ensure smooth transactions for the Credit Union, members, and dealers. The role also involves answering telephone calls, assisting staff and members with title issues in the office, and supporting other departmental areas as needed. Familiarity with various auto industry concepts, practices, and procedures is essential.

Requirements

Experience with Microsoft Office/Windows Software, Episys, Sales Force, DocuSign, TXDMV, E-Titles, E-Tags, NADA, Black Book, Carfax, and Lexis Nexis.
Positive attitude, excellent work ethic and commitment to elite service.
Strong communication, presentation, and interpersonal skills.
Excellent verbal and written communications skills.
Comfortable relating to individuals on every level including senior executive level.
Ability to prioritize tasks effectively and manage multiple deadlines.
Good decision-making abilities.
Organized, a self-starter, and have a keen attention to detail.
High school graduate, G.E.D., or equivalent required.
One to two years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Titlework experience is preferred but not required.

Responsibilities

Deliver outstanding service to both internal and external members that meets or exceeds our core values.
Deliver outstanding service to both internal and external members that meets or exceeds our creed: Care Understand Teach Xceed
Works under the direction of the Manager of Title Operations and assists with the overall operation of the department.
Responsible for high-quality output, including complete and accurate title work, proper observance of all department policies and procedures, and responsive and professional member service.
Participate in monthly team meetings to identify department, contact center, and store needs and opportunities.
Build relationships with internal departments to understand business needs to improve collaboration.
Verify required fees and forms necessary to perform transfer and record lien.
Identify and prioritize outstanding titles from dealers, with a focus on those paid up front with a Letter of Guarantee.
Escalate outstanding title issues to management for review.
Interact with dealerships to instruct them on CUTX’s procedures and requirements.
Contact governmental taxing authorities to verify forms and fees as necessary.
Handles various unique in-state and out-of-state transactions.
Reviews all documents for accuracy.
Answer title related questions from staff and provide direction on title related transactions as needed.
Authorizes the payment of outstanding auto drafts upon proof of title transfer and lien perfection.
Works various title reports and follows up on pending title work within established time frames to ensure timely processing of transactions, including making telephone calls to outside financial institutions and dealerships to track down outstanding titles when necessary.
Handles release of lien and duplicate title requests from members.
Releases titles on all paid in full loans.
Prepares and walks title work to the tax office when necessary.
Prepare loan documents to be scanned once all title work has been completed.
Files new titles when received.
Works with staff, members, and dealers to help resolve title related issues.
May temporarily perform other duties as directed by Manager of Title Operations to maintain credit union operation and services.