Auto Service Manager

Fleet Farm•Owatonna, MN

15d•Onsite

About The Position

The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team. This role requires a customer-first attitude, strong leadership skills, and a passion for the automotive service industry.

Requirements

Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
Demonstrated strong interpersonal and leadership skills.

Nice To Haves

Bachelor’s degree in Automotive, Management, or related field, or relevant experience preferred.
3 years of retail / automotive management experience preferred.

Responsibilities

Teach, train, coach, and mentor the team to develop consistent and Best in Class execution and customer service.
Ensure all areas are staffed according to budget and maximized for customer needs. Hire, train, develop, and manage the performance of all Team Members in conjunction with the HR & Training Manager.
Assist customers with questions and handle customer issues.
Establish a working knowledge of Fleet Farm’s entire line of tires, parts, and accessories.
Promote and sell automotive products and services that meet customer needs.
Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks.
Create employee schedules for auto service sales and technician Team Members.
Provide store leadership with sales and payroll budget reports.
Manage auto center profitability by monitoring and controlling payroll and controllable expenses.
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.