Auto Service Writer

Fox Run Automotive • Bear, DE

2d • Onsite

About The Position

Fox Run Automotive is seeking a full-time Auto Repair Service Advisor in Bear, DE. The company has been proudly keeping its community on the road since 1994, growing from a humble two-bay shop into a state-of-the-art twelve-bay facility that services all makes and models with confidence and care. As the only AAA-certified repair facility in the Bear area and a four-time #1 customer-voted repair shop, their reputation is built on doing the job right the first time, whether it's routine maintenance or advanced computer and mechanical repairs, using top-tier equipment and a highly skilled team. Fox Run Automotive believes exceptional service starts with exceptional people, which is why they invest in their employees through ongoing training, consistent schedules, great pay, and a healthy work-life balance. Their supportive, team-focused environment gives technicians and staff the opportunity to grow, thrive, and build long-term careers. As an Auto Service Writer, you will greet customers, discuss their service needs or car problems, and communicate these details to the automotive service team. You will obtain repair time estimates, schedule appointments to ensure smooth and efficient team operations, and coordinate appointments throughout the day to manage workflow. Additionally, you will contact customers regarding completed work or any extra services required, ensuring they are always informed. The role involves connecting customers with high-quality repairs and maintaining a positive, professional atmosphere.

Requirements

• 1+ year(s) of sales experience
• Valid driver's license
• Proficiency with computers and tablets
• Knowledge about the automotive industry
• Excellent communication and interpersonal skills
• Strong organizational and detail-oriented abilities
• Ability to prioritize multiple tasks
• Patience, flexibility, and a desire to help others
• Motivation to learn and improve skills

Responsibilities

• Greet customers with a friendly smile
• Discuss the services customers need or the car problems they are experiencing
• Communicate service details and car problems to the automotive service team
• Get estimates on repair times
• Schedule appointments to keep the team running smoothly and efficiently
• Coordinate appointments so the team stays busy without being overwhelmed
• Contact customers about completed work or any extra service needed
• Connect customers with high-quality repairs
• Maintain a positive, professional atmosphere from start to finish

Benefits

• Health benefits
• 401(k)
• Access to state-of-the-art equipment
• 5-day workweek
• No weekend or late hours
• Paid vacations
• Paid holidays
• Paid training opportunities
• Consistent schedules
• Great pay
• Healthy work-life balance
• Supportive, team-focused environment
• Opportunity to grow, thrive, and build long-term careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees