Auto Repair Technician

AAA Mountain West Group • Henderson, NV

4d

About The Position

The Auto Repair Technician performs work specified on approved repair orders, carrying out only necessary or customer-requested services and following MAP, OEM, or accepted industry-standard procedures. The technician ensures repairs benefit the customer and leave the vehicle as safe as or safer than it was before work began. Duties include test-driving vehicles before and after repairs when practical, performing and documenting digital inspections, verifying parts, prioritizing comeback repairs as directed, maintaining equipment and a clean, safe work area, and communicating with managers, service advisors, and other technicians. The role also requires ongoing training, including at least 24 hours of auto repair training each year. Travel to different locations may be required as needed.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license and safe driving record.
• At least four years of experience as an automobile technician.
• ASE Master Technician with L1 certification, or equivalent OEM certifications, and fulfillment of the ASE requirement within one year of hire.
• Effective verbal and written communication skills in the language(s) required for the role.
• Effective organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business needs.
• Math and computer skills, including experience with word-processing software, browsers, and email.
• Member service focus.
• Ability to drive vehicles equipped with manual transmission.
• Knowledge of equipment and tool operation and diagnostic and repair procedures.
• Maintain 100% productivity, measured by dividing hours worked by labor hours flagged.
• Ability to lift or carry up to 50 pounds and to stand, bend, kneel, push, reach, lift, and climb ladders.

Nice To Haves

• Smog Repair and Testing Certification (California only).

Responsibilities

• Perform work indicated on approved repair orders and only perform needed or customer-requested services.
• Complete repairs according to MAP, OEM, or accepted industry-standard procedures and ensure repairs benefit the customer.
• Test-drive vehicles before work when practical to assess performance or drivability concerns, except when the vehicle is unsafe or not drivable.
• Test-drive vehicles after repairs when practical to verify that the identified problems have been resolved.
• Maintain a clean and safe work environment and promptly clean spills and debris.
• Maintain company-provided equipment and machinery and follow company and industry safety rules.
• Report unsafe conditions to a supervisor, including issues with lifts, overhead doors, or equipment.
• Attend required training, seek additional training, keep current with industry trends and repair procedures, and complete at least 24 hours of club-sponsored or provided auto repair training per year.
• Maintain customer vehicles in regard to cleanliness and refrain from tuning or otherwise adjusting vehicle controls.
• Verify as soon as practicable that parts ordered for assigned vehicles are correct.
• Perform digital inspections, document pertinent information in the shop inspection or management system, and attach photos or videos to illustrate repairs or needs.
• Prioritize comeback-related repairs as directed by the manager or lead.
• Communicate effectively with managers, service advisors, and other technicians to support location performance.
• Ensure the safety and accuracy of repairs and inspected systems.
• Perform other related duties as assigned.
• Travel to different locations as needed.

Benefits

• Opportunity to participate in AAA’s discretionary annual incentive plan or other incentive plans, depending on position.
• 401(k) with a dollar-for-dollar company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED