Auto Repair Technician

AAA Mountain West Group•Henderson, NV

About The Position

The Auto Repair Technician performs approved and customer-requested vehicle repairs according to Motorist Assurance Program (MAP), OEM, or accepted industry-standard procedures. The technician tests vehicles before and after repairs when practical, documents inspections and repair needs, verifies parts, and ensures completed work leaves vehicles as safe as or safer than before service. The role also involves maintaining a clean and safe work area and company equipment, following safety requirements, completing ongoing training, and communicating with managers, service advisors, and other technicians. Travel to different locations may be required as needed.

Requirements

High school diploma or equivalent certification (GED).
At least four years of experience as an automobile technician.
ASE Master Technician with L1 certification, or equivalent OEM certifications, and fulfill the ASE requirement within one year of hire.
Valid driver’s license with a safe driving record.
Effective verbal and written communication skills in the language(s) required for the role.
Effective organization, interpersonal, and negotiation skills.
Ability to work scheduled hours as necessitated by business need.
Math and computer skills, including experience with word processing, browsers, and email.
Member service focus.
Ability to drive vehicles equipped with manual transmission.
Knowledge of equipment and tool operation and diagnostic and repair procedures.
Ability to maintain 100% productivity, measured by dividing hours worked by labor hours flagged.
Ability to lift and/or carry up to 50 pounds and perform standing, bending, kneeling, pushing, reaching, lifting, and ladder climbing.
Ability to work in an environment with exposure to loud noises.

Nice To Haves

Smog Repair and Testing Certification (California only).

Responsibilities

Perform work indicated on approved repair orders and only necessary or customer-requested vehicle services.
Complete repairs according to MAP, OEM, or accepted industry-standard procedures, ensuring the work benefits the member or customer.
Test drive vehicles before work when practical to investigate performance or drivability concerns, except when the vehicle is unsafe or not drivable; test drive again after repairs to verify the issue is resolved.
Maintain a clean and safe work environment, promptly cleaning spills and debris.
Maintain company-provided equipment and machinery and follow company and industry safety rules and regulations.
Report unsafe conditions to a supervisor, including issues involving lifts, overhead doors, and equipment.
Attend required training, seek additional training, stay current on industry trends and repair procedures, and complete at least 24 hours of continuing auto repair training each year sponsored or provided by the club.
Maintain the cleanliness of customer vehicles and do not tune or otherwise adjust vehicle controls.
Verify as soon as practicable that parts ordered for assigned vehicles are correct.
Perform digital inspections and document findings thoroughly in the shop inspection or management system, attaching photos or videos to illustrate repairs or needs.
Prioritize comeback-related repairs as directed by the manager or lead.
Communicate effectively with managers, service advisors, and other technicians to support overall location performance.
Ensure the safety and accuracy of all repairs and inspected systems.
Perform other related duties as assigned.

Benefits

Opportunity to participate in an AAA discretionary annual incentive plan or other incentive plans, depending on position.
401(k) with a $1-for-$1 company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Collaborative environment.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.