Auto Property Damage Claims Adjuster

Reserv • Phoenix, AZ

114d • Remote

About The Position

This role is for a highly motivated and growth-oriented individual who is excited by the prospect of building a tech-driven claims organization. The ideal candidate is a passionate claims professional who cares about the customer and their experience, possesses a sense of urgency, enjoys conversational conflict resolution, is curious to understand the whole story for prompt decision-making, and is driven to improve processes rather than accept the status quo. The position involves providing prompt, courteous, and high-quality customer service, gathering information to initiate claims, managing claim inventories, coordinating repairs, identifying escalation needs, negotiating settlements, and contributing to best practices and process improvements.

Requirements

• Minimum of 1 year experience with insurance claims and/or customer service
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Nice To Haves

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Experience with handling real property damage

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level