Auto Adjuster - Remote ($2,500 sign-on bonus)

Hanover Insurance Group•Itasca, IL

4d•Remote

About The Position

The Auto Physical Damage Adjuster manages a caseload of moderately complex auto claims from initiation through resolution. The role determines coverage, investigates claims, assesses liability and damages, and negotiates settlements in accordance with policy terms, established practices, and jurisdictional requirements. The adjuster communicates directly with insureds and third parties, documents claim activity, and manages claim data accurately. This is a full-time, exempt remote position. Candidates must live near a listed Hanover office and be able to travel there several times per year for meetings, training, and other business needs. The position is eligible for a $2,500 sign-on bonus.

Requirements

Associate degree required; a bachelor's degree is preferred, or an equivalent combination of education and experience.
Typically 3–4 years of relevant auto claim-handling experience.
Knowledge of insurance products, processes, principles, policies, procedures, terminology, and relevant laws.
Ability to investigate claims and follow procedures and guidelines.
Ability to negotiate and resolve claims independently within authority limits, including understanding common negotiation tactics for moderately complex claims.
Clear, empathetic communication across channels, including delivering difficult messages professionally.
Ability to make decisions with latitude and adapt to changing situations.
Ability to collaborate and maintain constructive relationships.
Strong organization skills and ability to manage multiple tasks and deadlines.
Basic computer navigation and ability to use software applications, the internet, and Microsoft Office products.
Must be located near a listed Hanover office location and able to travel to that office several times per year.

Nice To Haves

Guidewire experience.
Bachelor's degree.

Responsibilities

Manage moderately complex service claims from intake through resolution.
Investigate claims, assess liability, evaluate damages, and document findings.
Engage underwriting, legal, and other stakeholders in claim investigation and evaluation.
Identify and refer suspicious claims to the Special Investigation Unit.
Transfer risk to appropriate parties.
Maintain adjuster licenses and continuing education credits, and comply with licensing requirements.
Handle claims within assigned limits and authority, exercising discretion and independent judgment.
Set reserves and authorize payments within the scope of authority.
Review and validate claim intake, follow claims procedures, and coordinate with stakeholders to resolve issues.
Use technology and data tools to improve claims-processing efficiency and accuracy.
Resolve claims with empathy and customer focus; prepare documentation and evidence.
Maintain detailed, compliant documentation of claim activities and communications.
Represent the company in mediations, arbitrations, and trials when needed.
Participate in problem-solving and cross-functional coordination.
Communicate sensitively and professionally, explaining complex information to diverse audiences.
Mentor entry-level adjusters and share best practices.
Provide customer service, educate policyholders, and support customer satisfaction.
Identify subrogation potential and set up files to support recovery efforts.