Auto Parts Store Counterperson

CANUSA Automotive Warehousing Inc • St. Thomas, ON

4d • CA$20 • Onsite

About The Position

The primary objective of this role is to provide professional customer service and process orders using automotive knowledge, company systems and parts catalogues. The individual will also pick, pack, ship, receive, stock, and organize automotive parts, and effectively deliver automotive parts to customers. Effective use of company resources and tools is integral to this role, as is meeting and setting customer service goals.

Requirements

• Automotive aftermarket parts knowledge/experience (customer service, sales, repair) required
• Customer service experience required
• Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite, including Word and Excel, online database and web-based training)
• Basic mathematical skills and understanding of basic units of measurement
• Ability to sort items alphanumerically

Nice To Haves

• A dedicated individual looking for long-term employment with opportunity for growth, and is committed to working reliably for 40 to 44 hours per week
• A team player with a strong work ethic, positive attitude and customer-focused mindset
• An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
• A valid G Driver’s license and clean 3-year abstract preferred
• Knowledge of wholesale practices and techniques
• Strong communication skills (verbal and written)
• High level of professionalism
• Positive attitude with a flexible mindset
• Health and safety awareness (e.g. safe material handling practices, knowledge and application of proper ergonomics and hand hygiene)
• Accountability and dependability
• Excellent ability to work independently and as a team
• Time management skills and prioritization skills with a deadline-oriented mindset
• Ability and willingness to learn new technology and procedures
• Attention to detail and excellent organization skills
• Ability to multitask
• Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
• Ability to understand, respond to and work with a diverse population
• Strong willingness to improve, learn and adapt in accordance with new practices and change

Responsibilities

• Provide quality customer service and assist with customer inquiries both in-person and over the phone using automotive knowledge, the Company database, and the parts catalogue
• Answer inbound calls and ensure all calls are answered in a professional manner
• Conduct follow-up calls to customers as necessary
• Efficiently and safely load auto parts into delivery vehicles
• Efficiently deliver parts, being mindful of customer requests
• Complete necessary paperwork (e.g. warranty forms) in an accurate manner
• Maintain overall store appearance by cleaning and organizing on a regular basis
• Pick, pack, ship, receive, stock, and organize auto parts when necessary
• Other reasonable duties as assigned by the management team

Benefits

• Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
• Health Care Spending Account (HCSA)
• Deferred-Profit Sharing Plan (Retirement Savings Plan)
• Employee pricing on products, social club perks and employee appreciation events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed