Auto Parts Store Counterperson/Shipper/Receiver
About The Position
As the Counterperson/Shipper/Receiver, the individual will be required to provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues. They will also be required to efficiently check, pick, pack, receive, ship, stock and organize automotive parts. They will help maintain the inventory and cleanliness of the store. They will be required to dispatch drivers and reliably deliver parts to our valued customers. The successful candidate will also assist with completing any necessary paperwork in an accurate manner. Effective use of resources, such as the company database and parts catalogue will be required.
Requirements
- Aftermarket automotive parts knowledge/experience preferred
- 2+ years of customer service experience required
- G Driver’s License and clean 3-year abstract required
- Picking, receiving, shipping, inventory control, and stock maintenance experience is an asset
- Basic math skills and ability to sort alphanumerically
- Basic computer skills (e.g. ability to use Outlook, online database and web-based training)
Nice To Haves
- A dedicated individual looking for long-term employment with opportunity for growth, and is committed to working reliably for 40 to 44 hours per week
- A team player with a strong work ethic, positive attitude and customer-focused mindset
- An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
- Accountability and dependability
- Excellent ability to work independently and as a team
- Positive attitude and a flexible mindset
- Attention to detail and excellent organization skills
- Time management and prioritization skills with a deadline-oriented mindset
- Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
Responsibilities
- Provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues
- Answer inbound calls and ensure all calls are answered in a professional manner
- Conduct follow-up calls to customers as necessary
- Support all store warehouse duties (picking orders, receiving, inventory control, shipping, stocking and organizing)
- Coordinate the drivers for effective dispatching of vehicles
- Efficiently and safely load auto parts onto delivery vehicles
- Efficiently deliver parts, being mindful of customer requests
- Help control inventory and ensure product availability
- Complete necessary paperwork in an accurate manner
- Collaborate with the main warehouse to resolve stock-related concerns
- Maintain a clean and organized store by keeping racking, shelves, pallet areas, workstations and shared spaces neat (organize products, sweep, dust, sanitize and mop)
- Other reasonable duties as assigned by the management team
Benefits
- Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Employee pricing on products, social club perks and employee appreciation events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
