Auto Loan Collections Specialist

Security Finance•Augusta, GA

4d•Onsite

About The Position

Professional Financial Services is seeking an Auto Loan Collections Specialist in Augusta, GA. This full-time, onsite role involves managing delinquent auto-loan accounts, communicating with customers to find resolutions, and balancing customer relationships with company interests. The ideal candidate will possess strong communication skills, persistence, sound judgment, and a customer-focused approach, with opportunities for career growth within the company.

Requirements

2+ years of collections experience.
Strong verbal and written communication skills.
Excellent negotiation, problem-solving, and conflict-resolution abilities.
The ability to manage a high-volume account queue while maintaining accuracy and attention to detail.
Strong organizational skills and the ability to manage multiple time-sensitive priorities.
The ability to handle sensitive and confidential financial information with discretion.
Comfort using account-management and communication systems.
The ability to work effectively with branch management, internal departments, dealers, and other partners.
A valid driver’s license and legally required automobile insurance, along with reliable transportation for occasional local customer visits.
A high school diploma or equivalent.

Nice To Haves

Auto-finance, consumer-lending, or closely related collections experience preferred.

Responsibilities

Manage assigned auto-loan accounts through all stages of delinquency, from one day past due through repossession referral and support.
Make high-volume inbound and outbound customer contacts to understand the reason for delinquency and identify appropriate solutions.
Negotiate payment arrangements within established company guidelines and monitor promises to pay.
Maintain accurate and timely documentation of customer contacts, payment arrangements, account changes, complaints, visits, and repossession recommendations.
Use approved skip-tracing and account-research methods to locate customers and update contact information.
Answer customer questions and resolve routine concerns professionally, escalating sensitive or higher-risk matters when appropriate.
Identify accounts that meet established criteria for repossession consideration and make recommendations to the Branch Manager.
Partner with the Remarketing Department by providing necessary account information and documentation for approved repossessions.
Conduct occasional local customer visits when telephone contact has been unsuccessful and an account is approaching repossession referral.
Complete welcome calls with newly opened auto-loan customers to establish relationships, verify contact information, answer questions, and review payment expectations and options.
Provide requested account information or documentation to the appropriate department for insurance claims.
Provide backup support for administrative functions necessary to maintain branch operations while keeping collections as your primary responsibility.
Deliver courteous, professional service to customers, dealers, and internal partners.