Auto Damage Trainee

GEICO • CA Remote Zone 2, CA

4d • $31 - $47 • Onsite

About The Position

As a Field Auto Damage Trainee, you’ll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers. GEICO’s industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. In addition, 2 weeks in a field training center (NY, TX, CA), with mentors to help you learn and grow. GEICO Fleet vehicle assigned and responsible for the San Diego area.

Requirements

• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
• Active Adjusters license preferred (training and exam fees provided)
• High School Diploma or GED required
• College degree preferred
• Valid driver’s license that meets company underwriting guidelines required
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Available to work evenings, weekends, and holidays

Responsibilities

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties
• Review insurance contracts
• Write estimates
• Manage rental cars
• Resolve customer concerns, ensuring a positive experience
• Drive customer satisfaction through meaningful interactions

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately
• 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually)
• Licensing and continuing education at no cost
• Hundreds of eLearning courses to enhance your skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED