Auto Collision Repair Estimator

Sparrow Company•El Paso, TX

5d•Onsite

About The Position

Sparrow Company is searching for an experienced and detail-oriented Auto Collision Repair Estimator to join a growing collision repair team. This role is responsible for managing the repair process from initial estimate through final delivery by preparing accurate repair estimates, coordinating with technicians and insurance companies, and ensuring repairs are completed safely, efficiently, and according to industry standards.

Requirements

Previous experience as an Auto Collision Repair Estimator required
Proficiency with CCC ONE estimating software required (Mitchell or Audatex experience also considered)
Strong knowledge of collision repair processes, estimating procedures, and OEM repair standards
Experience negotiating estimates and supplements with insurance companies
Knowledge of automotive parts ordering, receiving, returns, and warranty processes
Excellent organizational and time management skills
Ability to manage multiple repair files simultaneously while meeting deadlines
Strong analytical, problem-solving, and decision-making skills
Excellent written, verbal, and interpersonal communication skills
Ability to work in a fast-paced environment while maintaining a high level of accuracy
Self-motivated, dependable, and detail-oriented
Team-oriented with a willingness to support multiple departments as needed

Responsibilities

Prepare complete and accurate repair estimates using CCC ONE software
Inspect vehicle damage and identify all necessary repair operations to ensure safe and complete repairs
Prepare, submit, and negotiate supplements with insurance companies to ensure all required repairs are approved and compensated
Maintain professional communication with insurance adjusters throughout the repair process
Order repair parts and monitor parts availability to minimize production delays
Coordinate parts returns, credits, and warranty claims as needed
Work closely with the Production Manager to maintain an efficient repair schedule and prevent production bottlenecks
Monitor repair progress daily and proactively resolve issues that could delay vehicle delivery
Ensure repair technicians capture and upload required repair documentation and photos throughout the repair process
Review repair files to verify documentation supports all repair operations, supplements, and insurance requirements
Maintain complete, organized, and accurate repair files from blueprint through final delivery
Collaborate with front office staff to provide customers with timely repair status updates and maintain communication with rental vehicle providers
Assist with walk-in estimates, customer inquiries, and front office coverage as needed
Maintain strong working relationships with technicians, vendors, insurance companies, and internal staff
Perform other duties as assigned