Collision Estimator / Repair Planner

Motocruit•Millvale, PA

6d•Onsite

About The Position

We are seeking a highly motivated, professional, and detail-oriented Collision Repair Planner (Estimator) to join our team. This role is critical to the success of the shop, responsible for creating accurate repair plans and ensuring vehicles move efficiently through production. The ideal candidate is a strong communicator — both verbally and in writing — who thrives in a fast-paced setting, is tech-savvy, and eager to grow their career within a dynamic environment.

Requirements

5+ years of collision estimating experience (preferred)
Prior customer service, front office, or administrative experience (automotive/collision industry a plus)
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Professional appearance and demeanor
Self-driven, motivated, and eager to grow
Strong problem-solving skills and ability to handle customer concerns effectively
Ability to multitask and work efficiently in a fast-paced environment
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and digital communication tools (CRM/email platforms)

Responsibilities

Work directly with technicians to blueprint each vehicle entering production
Write repair plans based on OEM procedures
Clearly communicate repair updates to collision repair advisors
Support the management team with administrative tasks, data entry, and documentation
Maintain a clean, organized, and professional front office environment
Assist with insurance claim processing and adjuster coordination
Source and order parts as needed during the repair process
Manage workflow for all vehicles in-process
Coordinate sublet repairs when necessary
Demonstrate a proactive attitude toward professional development and advancement