Auto Claims Advisor- Bilingual (Fre./Eng.)

TD•Greenfield Park, QC

1d•CA$52,100 - CA$73,600•Onsite

About The Position

TD Insurance is part of TD Bank Group and is driven to provide legendary experiences and trusted advice to customers. They help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. TD Insurance products and services are available through a network of more than 1,000 TD branches and online. In Canada, they have two lines of business: General Insurance and Life and Health. The General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. The Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada. TD Insurance is committed to fostering an inclusive, accessible environment for its colleagues. With a national workforce of over 4,000 employees, the company is always growing and dedicated to helping colleagues grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help colleagues unlock their full potential. More than just a job, they offer rewarding careers. TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. They strive to build deep and long-lasting relationships with customers by creating value, understanding their needs and delivering personalized, trusted advice. This role is for a compassionate and analytical professional with strong customer service skills, who will be there for customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you will provide advice and support to customers and ensure they feel taken care of in their time of need.

Requirements

Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
Superior time management skills and thrives in a fast-paced environment with competing priorities
Proven ability to negotiate positive outcomes when reasonably possible
Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
Demonstrated support for company process improvements
Provincial claims licensing may be required
AEC in Damage Insurance and/or AMF license preferred; otherwise, must be obtained within the first 120 days of employment.

Responsibilities

Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle
Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)
Research coverage scenarios and apply this knowledge to customer claim files
Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables
Be available to greet and welcome customers as they arrive at TD Auto Centres
Apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries
Participate as a member of the team and contribute to a positive work environment