Claims Advisor

BFL CANADA•Montreal, QC

6d•Hybrid

About The Position

We are looking for a Claims Advisor to join our team in our Montreal office! As a Claims Advisor, you will be responsible for processing clients’ claims by reviewing relevant policies, investigating losses, conducting coverage analysis, and reporting losses to the insurer. You will also be responsible for liaising between the client and the insurer to guarantee maximum satisfaction and maintain good relationships with both parties. If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Requirements

2 years of experience in the insurance industry in a similar role.
Excellent knowledge of insurance coverages.
Claims Adjuster’s license issued by the AMF.
Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Québec.
Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
Strong analytical and problem-solving skills.
Effective time management and organizational skills.
Resourceful, customer-focused focused, and service-oriented.
Strong attention to detail and precision.

Responsibilities

Review relevant policies upon notification of a new claim and report loss to the insurer.
Confirm coverages included in the insurance policy.
Review claims’ documentation.
Estimate damages and losses suffered to settle the claim and appoint vendors as necessary.
Conduct claims and coverage analysis and recommend solutions to coverage issues.
Negotiate payments and reimbursements with the insurers on the client’s behalf.
Update the client on the status of the claim as needed.
Enter and maintain current and accurate information in the appropriate electronic file system.
Maintain current and accurate files and documentation for each claim
Build and maintain excellent relationships with adjusters, insurers, and suppliers.
Prepare and update loss bordereaux.
Conduct monthly meetings with clients to provide updates on active claims.
Comply with corporate policies and procedures.