Auto Claims Advisor I

TD•Markham, ON

4d•CA$52,100 - CA$73,600•Onsite

About The Position

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online. In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers. TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.

Requirements

College or University degree required.
1+ years of relevant experience in claims or a related field.
Strong customer service skills with the ability to handle difficult conversations and provide clear, empathetic guidance.
Proficiency with industry software, digital applications, and technology tools.
Demonstrated commitment to continuous learning, teamwork, and process improvement.

Responsibilities

Listen to customers and help them with their coverage and claims needs.
Give helpful advice and aim to provide a great customer experience.
Handle concerns carefully and connect customers with the right people when needed.
Be flexible and adapt to changing needs.
Work well with your team and encourage a positive environment.
Keep learning and share knowledge with others.
Stay updated on industry trends and keep your team informed.
Help teammates and support fairness.
Represent your business and company positively.
Handle routine auto claims with moderate risk using your skills and knowledge.
Settle claims within your authority and get approval for larger ones.
Follow clear guidelines and ask your manager for help when needed.
Prioritize and manage your workload to meet service level agreements for both service and productivity.
Exercise discretion and maintain confidentiality in all correspondence and information.
Stay informed about industry practices, procedures, and emerging trends relevant to claims assessment and litigation.
Protect organizational interests by identifying and managing risks, escalating non-standard or high-risk activities as necessary.
Contribute to operational excellence and support timely, accurate completion of business processes.
Ensure documentation accurately reflects client and business intentions, in compliance with rules and regulations.
Actively participate in process improvement initiatives and provide guidance and direction to others.
Maintain a culture of risk management and control, complying with internal and industry codes of conduct.